Questions, answered.

Open the builder, pick a chocolate shell, then add up to 3 fillings. The cross-section updates as you go, and you can reorder layers with the arrows in Layer order.

Up to 3. Themed fillings are the exception: each one fills the whole bar on its own, so a bar with one has just that filling. A bar with no fillings is solid chocolate.

Yes! Tap Talk to Ruby under the bar preview, say what you'd like (for example “dark chocolate with salted caramel and raspberry”), and tap again. She'll build it and answer out loud. Voice is for signed-in customers; anyone can type to her in the chat.

Tap the heart under the bar preview to save it to Saved bars in your account.

Yes, the Gifts page has our gift bars. Add one as it is, or open it in the builder to change it.

Choclably is online only, with every bar made to order in Covington, Georgia. We don't have a retail storefront. Explore the Shop or create your own bar in the builder.

A bar's price is its chocolate plus its fillings. Fillings are priced per ounce, and every bar holds 4 oz of filling shared equally: one filling gets 4 oz, two get 2 oz each, three get 1⅓ oz each. So a $1.50/oz filling adds $6.00 on its own, or $2.00 as one of three. The builder shows the total as you go, and the Layer order card shows what each filling adds.

Use our custom payment form in the second step of checkout. Your payment details are securely processed by Stripe. Depending on your device, it may also offer options like Apple Pay, Cash App Pay or Klarna. We never see your full card number. Your bars are made once payment is confirmed.

Yes: one discount code and one gift card per order, both in the “Discount or gift card” field at checkout. If the gift card covers everything, there's nothing more to pay.

Contact us as soon as possible at [email protected] with your order number. Because bars are made to order, we can't promise changes once production has started.

Yes. You can build your bars and fill in your delivery details first, then create an account or sign in before payment. We keep your checkout details in the current tab while you do. Your account keeps orders, saved bars and addresses together.

Email [email protected] as soon as possible with your order number and the correct address. The team will check whether it can still be changed; an update isn't guaranteed once your order is underway.

Please contact our team with your order number and what you'd like help with. We don't currently publish a standard return or exchange policy, so the team will explain the options for your order.

Delivery takes 5–7 business days, including 2 business days for processing. Shipping is priced by weight. See shipping info for current prices and free shipping offers.

Not yet; we deliver within the United States. Get in touch if you'd like to send a bar abroad.

In My account → Orders. Each order shows its progress: Placed, Payment, Being made, On its way.

Email [email protected] with your order number and photos of the chocolate and packaging. Tell us what happened so our team can review your delivery and help with the next steps.

Check your order details in My account → Orders, then email [email protected] with your order number and what you received. Include a photo if a bar or its fillings don't look right.

Choose a delivery address where someone can bring the parcel inside promptly, and keep it out of direct sun or a hot car. If you're concerned about temperatures at your destination, ask our team before ordering.

Yes. Tick “This is a gift” at checkout and write a note of up to 200 characters. We ship it with your message inside.

Choose a design and an amount from $10 to $500 on the Gifts page, add their name, email and a message, and place the order. Once it's paid, we email them the gift card. They spend it at checkout.

Describe the design you'd like (“watercolour sunflowers and bees”) and we'll create the artwork with AI in about 15 seconds. Make as many as you like and pick your favourite. We add the Choclably logo and the amount.

No. Spend it in one go or over several orders until the balance runs out.

On the Gifts page (“Got a Choclably gift card?”) or in My account.

Yes, we welcome corporate and custom gift enquiries. Use the contact form, choose “Corporate or custom gift”, and share your estimated quantity, delivery location and date. Our team can discuss the options and pricing with you.

Our boxes are made from 100% recycled materials and our foil wrapping is biodegradable. Sending a gift? Add a gift note at checkout and we'll include your message inside.

Yes, many do. Tap the ⓘ Nutrition & allergens button under the bar preview to see the allergens in the bar you're building, or the “Nutrition & allergens” link on any chocolate, filling or bar in the Shop. Our kitchen also handles milk, nuts, peanuts, soy, eggs and wheat, so traces may be present. If you have a food allergy, please contact support before ordering.

Yes: calories, fat, sugars, protein and more, per serving, under Nutrition & allergens in the builder and the Shop. For a whole bar we add up one serving of each part, so treat it as an estimate.

Most of our dark chocolates are gluten-free, but they're made in a facility that processes wheat, so trace amounts may exist. Many fillings contain gluten.

No. We use high-quality chocolate from Guittard and Callebaut for the shells, and make some of our fillings by hand from high-quality ingredients. Every bar is then made to order in Covington, Georgia.

We don't currently provide verified vegan or dairy-free labels for our bars. Check Nutrition & allergens for each chocolate and filling, and contact our team before ordering if you have dietary requirements. Our kitchen handles milk, so choosing a dark chocolate shell does not guarantee a dairy-free bar.

No. Our kitchen handles both tree nuts and peanuts, so traces may be present even when you choose fillings without nuts. Please contact our team before ordering if you have a food allergy.

The Nutrition & allergens details in the builder and Shop show nutrition and allergen information. Full ingredient lists aren't currently published. For a specific ingredient question, send our team the names of the chocolate and fillings you're considering.

We don't currently list kosher or halal certifications for our bars. If you need a particular certification, check with our team before placing an order.

Storage needs can depend on the fillings you choose. We don't currently publish storage instructions for every combination, so ask our team for advice for your bar. Include your order number or the names of your chocolate and fillings.

Every bar is made to order, but we don't currently publish a shelf life for each chocolate and filling combination. If you're planning ahead for a gift or event, contact us with your bar choices and the date you plan to serve them so the team can advise.