Terms of service

01Agreement

These terms apply when you use choclabl.com and buy from Choclably (“we”, “us”). By using the site or placing an order you agree to them, along with our privacy policy. If you don't agree, please don't use the site.

You must be at least 18, or have a parent or guardian's permission, to place an order.

02Your account

You're responsible for keeping your sign-in details safe and for what happens in your account. Give us accurate information and keep it up to date. We may suspend accounts that are used to break these terms or misuse the site.

03Orders and made-to-order bars

Every bar is made to order, to the design you choose. When you place an order you get an order number and pay by card on our payment provider Stripe's secure checkout page. Your order is confirmed, and we start making it, once payment is received.

The builder shows each bar's layers and their order. Because bars are handmade, the finished bar may look a little different from the on-screen preview in colour, texture and the thickness of each layer.

We may refuse or cancel an order, for example if an item becomes unavailable, a price was shown in error, or we suspect fraud. If you've already paid, we'll refund you in full.

Need to change or cancel an order? Contact us as soon as possible with your order number. Because bars are made to order, we can't promise changes once production has started.

04Prices and payment

Prices are in US dollars. A bar's price is the price of its chocolate plus its fillings: fillings are priced per ounce, and each bar holds 4 oz of filling shared equally between its fillings. The cart shows the delivery cost before you order. Discount codes and gift cards are applied at checkout; one discount code per order. We may change prices at any time, but changes won't affect orders you've already placed.

05Delivery

We currently deliver within the United States. Delivery times are estimates that start once your bars are made and shipped; see shipping info for the options. Chocolate is sensitive to heat, so please make sure someone can bring your delivery inside promptly. If something arrives damaged or isn't right, email us with your order number and photos, and we'll work with you to put it right.

06Gift cards

• Gift cards are sold in whole-dollar amounts from $10 to $500 and are delivered by email to the recipient once the order is paid.
• They can be spent on any order at choclabl.com, in one go or over several orders, until the balance runs out. They don't expire.
• Gift cards can't be exchanged for cash or refunded, except where the law requires it, and can't be used to buy other gift cards.
• Treat the code like cash: anyone who has it can use it. We can't replace a lost or stolen code, but contact us and we'll do what we can.
• Please check the recipient's email address carefully. We aren't responsible for a gift card sent to an address you entered by mistake.

07Ruby and AI features

Ruby, our assistant, uses AI to answer questions and can build bars and update your cart when you ask. She works from our own information, but AI can make mistakes: check your bar and cart before you order, and contact us directly about allergies or anything important.

Custom gift card designs are created by AI from the description you write. You're responsible for your description: don't ask for anything unlawful, hateful, explicit, or that uses someone else's likeness, brand or copyrighted characters. We may refuse a request or an order that uses an unsuitable design. AI designs are made fresh each time and may not match your description exactly.

08Allergens

Our bars and fillings may contain or come into contact with milk, nuts, peanuts, soy, eggs, wheat and other allergens. Filling names describe the flavour; they don't mean a bar is free of any allergen. If you have a food allergy, please contact us before ordering.

09Using the site

Please don't misuse the site: no attempts to break in, overload it, scrape it, get around our limits, or use it for anything unlawful. Names, messages and gift notes you write must not be offensive or infringe anyone's rights.

The site, its design, text, images and the Choclably name and mascot belong to us or our licensors. You may use the site for your own personal shopping, but not copy or reuse it otherwise without our permission.

10Disclaimers and liability

We work hard to keep the site accurate and available, but it's provided “as is”, without warranties of any kind beyond those the law requires. To the fullest extent the law allows, we aren't liable for indirect or consequential losses, and our total liability for any claim about an order is limited to the amount you paid for that order.

Nothing in these terms limits rights you have under consumer protection laws that can't be excluded.

11Governing law

These terms are governed by the laws of the State of Georgia, USA. Any dispute will be handled by the courts located in Georgia, unless the law where you live gives you the right to bring it elsewhere.

12Changes

We may update these terms from time to time. The version on this page when you place an order applies to that order. We'll change the date at the top when we make updates.

13Contact us

Questions about these terms? Email [email protected] or use the contact page.